More frequency, more predictability, same great service!
We’re making some changes which we hope will make your Slide service even better.
When you book a Slide, some pretty clever processes in the background called algorithms work out the best route option for you based on what vehicles are available at that time, demand from other Slide users as well as traffic conditions.
We know that on some occasions you may not have been able to book a Slide for the time that you’d like, so we’ve been busy improving those algorithms.
When will the changes take place?
From Monday 5th March, when you book a Slide, the pickup times you are shown should be more predictable as well as being more frequent.
What will this mean for me?
If you work in the city centre we aim to have Slides arriving there on average every 15 minutes in the mornings and leaving on average every 10 minutes in the evenings. If you work outside of the centre we hope to give you similar frequency.
We hope that this will enable you to rely on on Slide more at the times you need it, and allow you to better plan your morning and evening routine. We know that your time is valuable, so reliability is our number one priority.
We would love your feedback, as with any new technology there may be some kinks in the road that we need to iron out but that feedback helps us to improve your service even further.
If you have any questions at all, you can email us at firstname.lastname@example.org