1. Booking Service Terms



“Slide” shall mean Slide Mobility Ltd, a private limited liability company incorporated and registered in England and Wales with company number 10923429, whose registered office is at Busways House, Wellington Road, Twickenham, TW2 5NX, United Kingdom.

"Booking Services" means the services set forth in ‘The provision of booking services with Slide’ of this Part 1, which shall be provided to you by Slide.

"PHV" means private hire vehicle.

"Transportation Provider" means the provider to you of transportation services, including any drivers licensed to carry out private hire bookings in accordance with the PHV Regulations.

"Slide App" means the software application and related services provided by Slide. 

"Website" shall mean www.slidebristol.com.


PHV Regulations

Pursuant to the Private Hire Vehicles (London) Act 1998 (the "1998 Act"), and any regulations made pursuant to such Acts, and the Local Government (Miscellaneous Provisions) Act 1976 (the "1976 Act") and any related local government regulations pertaining to the operation of private hire vehicles (together the "PHV Regulations"), a private hire booking made by you must be accepted by a person that holds a relevant operator's licence.


In respect of the 1976 Act, Slide is the holder of the relevant PHV operator's licence in each of the district councils in which it operates. In respect of the 1982 Act, Slide is the holder of the relevant booking office licences.


Slide accepts at its registered address and/or operating centres private hire bookings made by you using the Slide App ("PHV Bookings").


The provision of booking services with Slide

Slide provides certain services through the Slide App installed on your GPS-enabled smartphone (the "Booking Services"). The Booking Services include:


The acceptance of PHV Bookings, but without prejudice to Slide’s rights at its sole and absolute discretion to decline any PHV Booking you seek to make;

Keeping a record of each accepted PHV Booking;

Remotely monitoring (from Slide UK's registered office and/or operating centres) the performance of the PHV Booking;

Receipt of and dealing with feedback, questions and complaints relating to PHV Bookings, which may be made by email: [email protected]. You are encouraged to provide your feedback if any of the transportation services provided by Slide do not conform to your expectations; and Managing any lost property queries relating to PHV Bookings.



The Booking Services are provided by Slide to you free of charge while using the SlideApp. Slide reserves however the right to introduce a fee for the provision of the Booking Services. If Slide decides to introduce such a fee, it will inform you accordingly and allow you to either continue or terminate your access to the Booking Services through the Slide App at your option.


The transportation services booked through the SlideApp will be paid through rates. The rates that apply for the transportation services provided by the Transportation Provider can be found on the Website and through the Slide App. These may be modified or updated from time to time. It is your responsibility to remain informed about the current rates for the transportation services.


Limitation of Liability

To the extent permitted by applicable law, Slide will not be liable to you in respect of any acts or omissions of its employees, agents or sub-contractors, whether such liability arises in contract (by way of indemnity or otherwise), tort (including negligence), misrepresentation, breach of statutory duty, restitution or otherwise, provided that nothing in these Terms and Conditions will limit or exclude Slide’s liability to you for personal injury or death caused directly by Slide’s negligence.


Applicable Law

The Booking Services and the Booking Service Terms set out in this Part 1, and all non-contractual obligations arising in any way whatsoever out of or in connection with the Booking Service Terms shall be governed by, construed and take effect in accordance with the laws of England and Wales.


Any dispute, claim or matter of difference arising out of or relating to the Booking Services or Booking Service Terms is subject to the exclusive jurisdiction of the courts of England and Wales.


2. Terms of Use

Please read these terms of use carefully (“Terms”). They govern and apply to your access and use of Slide’s services available via our website and mobile application (the “Service”).

The website and mobile application (“App”) available at www.slidebristol.com are owned and operated by Slide. By accessing or using our Service, you agree to be bound by the terms and conditions described in these Terms. If you do not agree to all of these terms and conditions, we respectfully ask that you don’t use our Service.


Contracting parties

When you register with our website or mobile app, you’re contracting with Slide, a company registered in England and Wales with its registered office Busways House, Wellington Road, Twickenham, TW2 5NX. SLIDE is referred to in these terms and conditions as “we”, “us”, “our” or “Slide”. You must be aged 14 or older to register with the site and further age restrictions may apply to certain areas or features of the mobile application and or associated websites. Slide reserves the right to verify the eligibility of all users of Slide’s services.


Use of the service

Slide allows you to to pre-book and schedule transportation with Slide via our mobile app. Unless otherwise agreed by Slide in a separate written agreement with you, the Services are made available solely for your personal, non-commercial use. As long as you comply with these Terms, you have the right to use our website service and download and install a copy of the App to your mobile device, for your own personal use. You may not: (i) copy, modify or distribute the App for any purpose; (ii) transfer, sublicense, lease, lend, rent or otherwise distribute the App or the Service to any third party; (iii) decompile, reverse-engineer, disassemble, or create derivative works of the App or the Service; (iv) make the functionality of the App or the Service available to multiple users through any means; or (v) use the Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms. The following terms apply to our website and any App accessed through or downloaded from any app store or distribution platform (like the Apple App Store) where the App is made available (each an “App Provider”). You acknowledge and agree that:

·      These Terms are concluded between you and Slide, and not with the App Provider, and that Slide (not the App Provider), is solely responsible for the App.

·      The App Provider has no obligation to furnish any maintenance and support services with respect to the App.

·      In the event of any failure of the App to conform to any applicable warranty, you may notify the App Provider, and the App Provider will refund the purchase price for the App to you (if applicable) and to the maximum extent permitted by applicable law, the App Provider will have no other warranty obligation whatsoever with respect to the App. Any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be the sole responsibility of Slide.

·      The App Provider is not responsible for addressing any claims you have or any claims of any third party relating to the App or your possession and use of the App, including, but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.

·      In the event of any third party claim that the App or your possession and use of that App infringes that third party’s intellectual property rights, Slide will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required by these Terms.

·      The App Provider, and its subsidiaries, are third party beneficiaries of these Terms as related to your license of the App, and that, upon your acceptance of the terms and conditions of these Terms, the App Provider will have the right (and will be deemed to have accepted the right) to enforce these Terms as related to your license of the App against you as a third party beneficiary thereof.

·      You must also comply with all applicable third party terms of service when using the App. Our Service may change from time to time and/or we may stop (permanently or temporarily) providing the Service (or features within the Service), possibly without prior notice to you.


Creating a Slide account

In order to access and use Slide, you’ll need to register and create an account (your “Account”). By creating an Account, you represent that you are of legal capacity  to form a binding contract and are not a person barred from receiving services under the laws of England and Wales or other applicable jurisdiction. When creating an Account, you may be required to provide certain personal information about yourself and will establish a password. You agree to provide accurate, current and complete information about your Account.

When creating an Account, don’t:


·      Provide any false personal information to us or create any account for anyone other than yourself without such other person's permission.


We reserve the right to suspend or terminate your Account if any information provided during the registration process or thereafter proves to be inaccurate, false or misleading, or to reclaim any username that you create through the Service that violates our Terms. You are responsible for maintaining the confidentiality of your password and Account, and agree to notify us if your password is lost, stolen, or disclosed to an unauthorized third party, or otherwise may have been compromised. You are responsible for activities that occur under your Account. You can link your Account to various webmail, social networking, and other online accounts. You may only link your own accounts. We’ll access and retrieve your account information from these sites on your behalf (in some cases, by using your username and password) to make certain information or services available to you through the Service. By linking your other accounts, you expressly authorize us to access your account information from those third party accounts, on your behalf as your agent and permit us to access, use and, in some cases, store your account information to accomplish the foregoing.

Shared commute

You will share your journey with up to 7 other passengers. The algorithm will pair you with passengers requesting similar journeys. Your journey will not be delayed by more than 15 minutes due to other passenger pickups. 

Your journey may be affected by traffic. Our technology cannot predict future traffic conditions, but relies on third party data to provide information about real time traffic conditions.

Privacy policy

Please refer to our Privacy Policy for information on how we collect, use and disclose information from our users.


Member account, password, and security

As part of using the Service, you may be asked to provide an email and password (your "Site Credentials"), and other personal information, while going through the process or otherwise. The Site Credentials, or any other information, are provided to Slide as part of Slide’s security procedures. You must treat such information as confidential and you must not disclose it to any third party. You will be responsible for any losses incurred as a result of unauthorised access due to a failure to keep your password secure. We have the right to disable any account, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms of Use. If you believe that your Site Credentials or device that you use to access the site has been lost or stolen, that someone is using your account without your permission, or that an unauthorized transfer occurs you must notify us immediately in order to minimize your possible losses. You can reach us at [email protected].


Unauthorized activities

Our Service may be used and accessed for lawful purposes only. You agree that you will not do any of the following while using or accessing the Service: (i) attempt to access or search the Service or download Content from the Service through the use of any engine, software, tool, agent, device or mechanism (including spiders, robots, crawlers, data mining tools or the like) other than the software and/or search agents provided by us or other generally available third party web browsers; (ii) access, tamper with, or use non-public areas of the Service, our computer systems, or the technical delivery systems of our providers; (iii) gather and use information, such as other users’ names, real names, email addresses, available through the Service to transmit any unsolicited advertising, junk mail, spam or other form of solicitation; (iv) use the Service for any commercial purpose or for the benefit of any third party or in any manner not committed in these Terms; (v) violate any applicable law or regulation; or (vi) encourage or enable any other individual to do any of the foregoing. We reserve the right to investigate and prosecute violations of any of the above and/or involve and cooperate with law enforcement authorities in prosecuting users who violate these Terms.



You agree to indemnify us with limitation from and against from and against any and all costs, damages, liabilities, and expenses (including legal fees) we incur in relation to, arising from, or for the purpose of avoiding, any claim or demand from a third party that your use of the Service or the use of the Service by any person using your Account violates any applicable law or regulation, or the rights of any third party.


Links to third party sites

The Service may include links to other sites and services that are not operated by us. We are providing these links to you only as a convenience and are not responsible for the content or links displayed on such sites. You are responsible for and assume all risk arising from your use or reliance of any third party sites.



Our website, App and Service are protected by copyright, trademark, and other laws of England and Wales and foreign countries. Except as expressly provided in these Terms, we (or our licensors) exclusively own all right, title and interest in and to the App and Service, including all associated intellectual property rights. You may not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the App or the Service, including in any Content. You acknowledge and agree that any feedback, comments or suggestions you may provide regarding the App or the Service (“Feedback”) will be the sole and exclusive property of Slide and you hereby irrevocably assign to us all of your right, title and interest in and to all Feedback.



If you breach any of the terms of these Terms, we have the right to suspend or disable your access to or use of the App and/or Service.



You understand and agree that the App and the Service are provided to you “as is” and on an “as available” basis. Without limiting the foregoing, we explicitly disclaim any warranties of merchantability, fitness for a particular purpose, quiet enjoyment or non-infringement, and any warranties arising out of course of dealing or usage of trade. We make no warranty that the App or the Service will meet your requirements or be available on an uninterrupted, secure, or error-free basis. In addition, we do not represent or warrant that the services or its contents will be free of defects, including without limitation viruses or other harmful elements.


Limitation of liability

Our total liability to you from all causes of action and under all theories of liability will be limited to the amount you paid for the app. We will not be liable to you for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, economic loss, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the app and/or service; (ii) any conduct or content of any third party on the service; (iii) any content obtained from the service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.


Entire agreement

This Agreement constitutes the entire agreement between the parties on the subject matter hereof. There are no understandings, agreements, partnerships, or representations, oral or written, not specified herein regarding this agreement.



Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.



These Terms are governed by the laws of England and Wales, without regard to any conflict of laws rules or principles. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service. We may revise these Terms from time to time, and we will try to provide at least 10 days notice prior to any new terms taking effect. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.


Law and Jurisdiction

This Agreement shall be governed by and will be construed in accordance with the laws of England and Wales. Any Disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the English Courts.


Questions & Contact Information

Please contact us at [email protected] if you have any questions about our Terms.


Effective: October 9th, 2017